At Aroka Thai Spa, we strongly believe the safety and well-being of our employees and clients are top priority. We have developed a safety measure to ensure necessary actions are performed following the BC COVID-19 guidelines and Provincial Health Authority.
Covid 19 : response and safety measures plan
1. Increasing & regularly disinfecting all high-touch areas and objects such as our products, front desk area, doors, doorknobs, windows, lounge area, washrooms, massage tables, massage mats, face-rest, tabletop, light switches, spa tools, and staff break room with CDC recommended cleaning products and disinfectants.
- Increasing accessibility of hand sanitizers for clients and employees at the front desk, staff room, and washrooms.
- Increasing daily deep cleanings of our stores before and after business hours.
- Ensuring our employees have all the right information, protocols, and updates needed to stay healthy, to protect the general public, to stay home if they are sick, and to self-quarantine after international travels for at least 14 days.
- All of our employees will be wearing masks and washing their hands before and after treatments at all time.
- All employees will have their temperatures checked prior to entering the workplace.
Mandatory Actions Implemented
- Temperature checks will be administered to both our employees and guests. Anyone with a temperature above 37.5 °C (99.5°F) will not be allowed to enter the spa and will be asked to reschedule.
- All guests and staff must wear masks before entering the store and keep on during treatment.
- Guests will also be asked to sanitize their hands with hand sanitizers we will be providing at the front desk before entering the spa.
- We have stopped cash payments in the meantime. Guests are now asked to use our Sabai Thai Spa App for self check-in and check-out. This method will allow minimal contact between employees and guests. Please see more details on this below.
- No more walk-ins. All services will now require appointments to be made in advance.
- We will be temporarily pausing in-store selling of retail products, serving water or tea, and providing magazines in the lounge area.
We Need Your Help!
- Please wash your hands before and after treatments with soap and water available in our washrooms for at least 20 seconds. Our therapists or receptionists may provide you with additional hand sanitizers during your visit.
- Please wear a face mask to your appointment.
- Please refrain from coming to your appointment with anyone but yourself.
- Cover your cough or sneeze with tissues and dispose of them immediately after use in a bin and wash your hands.
- Please do not book an appointment with us if you have traveled outside of Canada in the past months without a minimum of 14 days of self-quarantine.
- Please do a temperature check from home prior to your appointment. Please reschedule your appointment if you develop flu or cold-like symptoms and have a temperature above normal body temperature (> 37.5 °C (99.5°F)). We will be happy to help you accommodate a new booking in the future. Your health is our priority.