Privacy Policy
This privacy policy (the “Policy”) outlines the types of information collected from customers (“Customer”, “you” or “your”) by Aroka Thai Spa Inc. (“Aroka Thai Spa”, “we”, or “our”) in relation to our services, including massage, spa treatments, aromatherapy, reflexology, and our related websites (the “Services”). This Policy also describes how we use and disclose such information, as well as your rights regarding Aroka Thai Spa’s collection, use, and disclosure of this information.
We understand the importance of your privacy and handle all information responsibly. By using the Services, you agree that we may collect, use, and disclose Personal Data, Aggregate Information, and Cookies (defined below) in accordance with this Policy. We may revise this Policy from time to time by posting an updated version on our website or making it available in our spas. You should periodically check the date of this Policy to ensure you are familiar with the latest version, as it governs your use of the Services.
**Information We Collect**
When using the Services, Aroka Thai Spa may collect three types of information:
1. **Personal Data**: Any information directly or indirectly related to an identified or identifiable individual, such as name, contact information, financial information (e.g., credit card details), identification numbers, location data, online identifiers, or factors specific to the individual’s physical, physiological, genetic, mental, economic, cultural, or social identity.
2. **Aggregate Information**: Information about your use of the Services that typically cannot identify, locate, or contact you. For example, this includes data on service usage frequency, quantity and type of information collected or disclosed, commonly used Services, and types of browsers used to access our websites.
3. **Cookies**: Small data pieces placed on your device by your web browser or device, enabling access to and tracking of your activity on the Services. We obtain information from Cookies when you visit Aroka Thai Spa’s website. You can disable cookies in your browser settings, but this may limit Service functionality. Cookies help analyze usage and provide specific functionalities. They do not contain Personal Data and are treated similarly to Aggregate Information. Any Personal Data in Cookies will be used or disclosed as with other Personal Data under this Policy and cannot function as malicious tools.
**Collection of Personal Data**
Aroka Thai Spa collects Personal Data when:
- Booking Services appointments.
- Signing up for Services, including onboarding documents (e.g., consent waivers).
- Using Services requiring Personal Data collection to perform them.
- Complying with legal or regulatory requirements.
- Voluntarily providing Personal Data during Service use.
- Communicating with Aroka Thai Spa, regardless of communication form (in-person, email, or telephone).
**Collection of Aggregate Information**
Aroka Thai Spa collects Aggregate Information based on your Services use.
**Use and Sharing of Personal Data**
Aroka Thai Spa uses collected Personal Data to:
- Provide and improve Services.
- Respond to your inquiries and requests.
- Provide relevant marketing and informational updates in compliance with laws.
We may be legally required or believe it necessary to share specific Personal Data with legal authorities, providing only essential information. Such instances include:
- Legal obligations.
- Defense against legal liability.
- Protection from imminent danger, such as personal injury or death.
- Investigation of potential crimes like fraud or identity theft.
Aroka Thai Spa may share Personal Data with third-party service providers as necessary for them to perform required Services duties (e.g., mail relays, payment processors, hosting providers). These providers may not retain, share, store, or use Personal Data except for agreed Services under respective terms.
Aroka Thai Spa does not sell or share Personal Data with unrelated third parties. Personal Data may transfer to Aroka Thai Spa’s affiliates, parents, subsidiaries, or as part of substantial Aroka Thai Spa asset sales. In such cases, each party must uphold Personal Data confidentiality and disclosure restrictions at least as strict as this Policy.
**Retention of Personal Data**
If we use Personal Data for decisions directly affecting you, we will retain it for at least one year to provide reasonable access.
We retain your Personal Data for the necessary period to fulfill above-identified purposes or for legal or business purposes.
**Use and Sharing of Aggregate Information**
Aroka Thai Spa uses Aggregate Information to:
- Provide and improve Services.
- Monitor and analyze Services usage.
- Research, compile, and report on usage trends, user demographics, and behaviors.
- Conduct legitimate business-related activities.
Aroka Thai Spa may share Aggregate Information with affiliates, parents, subsidiaries, investors, and third-party service providers used to deliver Services.
Aggregate Information is anonymized and cannot identify individuals. Aroka Thai Spa shares Aggregate Information ensuring no Personal Data is disclosed.
**Security and Data Protection**
Aroka Thai Spa implements commercially appropriate security measures to safeguard Personal Data against unauthorized access, alteration, disclosure, or destruction.
These measures include internal reviews of data practices and security measures, along with physical system access restrictions.
Access to Personal Data is limited to Aroka Thai Spa personnel, service providers, and agents requiring such data for Services operation, development, or enhancement. These parties are bound by confidentiality obligations and handle Personal Data confidentially as per this Policy.
When destroying Personal Data, Aroka Thai Spa employs reasonable security measures, such as document shredding or electronic deletion.
**Financial Information**
Aroka Thai Spa and third-party payment processors may collect financial information (e.g., credit card details) and retain it for business purposes (e.g., phone or touchless self-checkout payments). We comply with consumer protection laws at all times.
**Corrections and Removals**
To update or correct Personal Data, such as name, email, mailing address, or telephone number changes, contact Aroka Thai Spa.
You may access Personal Data and request updates, deletions, or corrections, or inquire about shared information recipients. Alternatively, email Aroka Thai Spa for assistance.
Requests to correct Personal Data must be in writing, specifying Personal Data and corrections. If demonstrated inaccurate or incomplete, we will correct and share updated information with relevant organizations. Refusals or partial refusals notify in writing, including refusal reasons and available recourse.
**Contact Aroka Thai Spa**
For Policy queries or further information, contact us:
Aroka Thai Spa Inc.
ATTN: Privacy Officer
21595 Cherrington Ave, Maple Ridge BC V2X 8R3
Email: intaphan.tania@gmail.com
Effective Date: July 30th, 2021.
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This revised version ensures clarity, corrects grammar and spelling, and adheres to standard privacy policy formatting.his privacy policy (the “Policy”) describes the types of information Aroka Thai Spa Inc. (“Aroka
Thai Spa”, “we”, or “our”) collects from its customers (“Customer”, “you” or “your”) in relation
to our services, including massage, spa or personal care treatments, aromatherapy, reflexology,
and our related websites (the “Services”). This Policy also describes how we use and disclose
such information, as well as your rights with respect to Aroka Thai Spa’s collection, use, and
disclosure of such information.
We understand the importance of your privacy and we treat all information we receive in a
responsible manner. By using the Services, you agree that we may collect, use, and disclose
Personal Data, Aggregate Information, and Cookies (all defined below) pursuant to this Policy.
We may change or update this Policy from time to time by posting a revised version on our
website or otherwise making the revised Policy available in our spas. Services, such as on
Aroka Thai Spa’s website. So, you should periodically verify the date of this Policy to ensure
that you are familiar with the most up-to-date version, as the most up-to-date version will govern
your use of the Services.
Information We Collect
When you use the Services, Aroka Thai Spa may collect three types of information:
(1) Personal Data: Personal Data (i.e. personal information) is any information directly or
indirectly relating to an identified or identifiable individual, such as a name, contact information,
financial information (e.g. credit card information), identification numbers, location data, online
identifiers, or one or more factors specific to the physical, physiological, genetic, mental,
economic, cultural or social identity of that individual.
(2) Aggregate Information: Aggregate Information is information about your use of the
Services that typically cannot be used to identify, locate, or contact you. For example,
Aggregate Information includes information regarding the frequency of use of the Services,
quantity and type (but not content) of information collected or disclosed when using the
Services, the kinds of the Services most frequently used, and browser types used to access our
websites.
(3) Cookies, etc: Cookies, beacons, device identifiers, or similar technologies (referred to for
convenience as “Cookies”) are small pieces of data placed on your device that your web
browser or device uses to access the Services and that permit Aroka Thai Spa to track your
activity on the Services. We obtain information from Cookies when, for example, you visit Aroka
Thai Spa’s website. You may turn off cookies in your browser or device settings, but this may
limit functionality of the Services. Cookies help analyze usage and provide certain functionality.
Cookies don’t contain Personal Data and for that reason, we treat Cookies in the same manner
as we treat Aggregate Information. If Cookies do contain Personal Data, such Personal Data
will only be used or disclosed in the same manner as other Personal Data pursuant to this
Policy. Cookies cannot be used as a malicious tool.
Collecting Personal Data
Aroka Thai Spa collects Personal Data when:
(1) you book an appointment for Services;
(2) you sign up for the Services, including our “on-boarding documents” such as a
consent, waiver, etc;
(3) you use certain aspects of the Services that require the collection of Personal Data in
order for us to perform the Services;
(4) to comply with legal or regulatory requirements
(5) you voluntarily provide Personal Data through or during the Services; or
(6) you communicate with Aroka Thai Spa, regardless of the form or manner of
communication, such as in-person, e-mail or telephone.
Collecting Aggregate Information
Aroka Thai Spa collects Aggregate information resulting from your use of the Services.
Using and Sharing Personal Data
Aroka Thai Spa uses Personal Data we collect:
(1) to provide the Services;
(2) to improve the Services;
(3) to communicate with you in response to any of your questions and requests; or
(4) to provide relevant marketing and other information to you, but at all times in
accordance with applicable laws.
Sometime Aroka Thai Spa may be required, or may believe it is required, to share certain
Personal Data with legal authorities. In such a case, Aroka Thai Spa will provide only the
minimum amount of information required and, unless prohibited by law, Aroka Thai Spa will
notify you of the Personal Data it has provided. Such cases include:
(1) if required by law;
(2) to protect or defend against legal liability;
(3) to protect persons from immediate danger, such as personal injury or death; or
(4) to investigate a possible crime, such as fraud or identity theft.
Aroka Thai Spa may share Personal Data with third party service providers as Aroka Thai Spa
deems necessary for such third-party service providers to perform their duties required for the
Services to function. For example, the Services may utilize mail relays, payment processers,
and hosting providers. These third party service providers are not authorized to retain, share,
store or use Personal Data for any purposes other than to provide the services for which they
have been retained to provide in accordance with their respective terms and conditions.
Aroka Thai Spa does not sell or otherwise share Personal Data with unrelated third parties.
Personal Data may be transferred to Aroka Thai Spa’s affiliates, parents, subsidiaries, or as part
of a sale of substantially all of the assets of Aroka Thai Spa. In such a case, each such party
will be required to hold Personal Data and not disclose Personal Data except in accordance with
terms at least as restrictive as those contained in this Policy.
Retention of Personal Data
If we use your Personal Data to make a decision that directly affects you, we will retain that
Personal Data for at least one year so that you have a reasonable opportunity to request access
to it.
We will retain your Personal Data only as long as necessary to fulfill the above identified
purposes or for a legal or business purpose.
Using and Sharing Aggregate Information
Aroka Thai Spa uses Aggregate Information:
(1) to provide the Services;
(2) to improve the Services;
(3) to monitor usage of the Services;
(4) to analyze usage of the Services;
(5) to research, compile, and report on usage trends, user demographics, and user
behaviors; or
(6) for other legitimate business-related purposes.
Aroka Thai Spa may share Aggregate Information with its affiliates, parents, subsidiaries, and
certain third parties, such as investors, and third-party service providers we use to provide the
Services.
Aggregate Information is anonymized and does not have the capacity to be used to identify an
individual. In other words, Aroka Thai Spa may share Aggregate Information provided no
Personal Data will be disclosed to such third parties.
Security and Data Protection
Aroka Thai Spa takes commercially appropriate security measures to protect Personal Data
against unauthorized access, alteration, disclosure or destruction.
Such measures include internal reviews of Aroka Thai Spa’s data collection, storage and
processing practices and security measures, as well as physical security measures to guard
against unauthorized access to systems where Personal Data is stored.
Aroka Thai Spa restricts access to Personal Data to its personnel, service providers, and agents
who reasonably need to know such information in order to operate, develop or improve the
Services. These individuals are bound by confidentiality obligations and are required to treat
such Personal Data confidentially and in accordance with this Policy.
We will take reasonable security measures when destroying your Personal Data, such as
shredding documents or deleting electronically stored information.
Financial Information
Aroka Thai Spa and it’s third-party payment processors may require certain financial
information, such as credit card information, and retain this information for its business
purposes, such as if you wish to pay-by-phone, or other touchless method, or over any self-
checkout application. At all times, Aroka Thai Spa will comply in all respects with applicable
consumer protection laws.
Corrections and Removals
If any part of your Personal Data, such as your name, e-mail address, mailing address,
telephone number or other personal information changes, you may update, correct or remove
the relevant information by contacting Aroka Thai Spa.
You may have the right to access your Personal Data and require Aroka Thai Spa to update,
delete or correct this information, and learn who we shared it with (if anyone). In the alternative,
you may e-mail Aroka Thai Spa for further access and assistance. We will take reasonable
steps to update or correct Personal Data in Aroka Thai Spa’s possession.
A request to correct Personal Data must be made in writing to us and provide sufficient detail to
identify the Personal Data and the correction being sought. If the Personal Data is demonstrated
to be inaccurate or incomplete, we will correct the information as required and send the
corrected information to any organization to which we disclosed the Personal Data in the
previous year. If the correction is not made, we will note your request in our file or system.
If you request information about your Personal Data, we will make the requested information
available within 30 business days, or provide written notice of an extension where additional
time is required to fulfill the request. A minimal fee may be charged for providing access to your
Personal Data. Before we charge any such fee, we will inform you of the cost and request
further confirmation before we proceed. If a request is refused in full or in part, we will notify the
you in writing and reasons for refusal and any recourse available to you.
Contact Aroka Thai Spa
We have a designated privacy officer available to you if you have any questions or concerns
about this Policy. If you would like to contact us about this Policy, or request information, please
do so as follows:
Aroka Thai Spa Inc.
ATTN: Privacy Officer
Mailing address: 21595 Cherrington Ave, Maple Ridge BC V2X 8R3
email: intaphan.tania@gmail.com
Effective Date: July 30th, 2021.
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